Crownpokies Play Safe and Account Limits

Tools we offer at Crownpokies Casino AU

We give every account holder a set of controls to manage their play, all adjustable from the account settings. These sit alongside the account protections described on our account limits page.

• Deposit limits set daily, weekly or monthly
• Loss limits to cap how much can be lost over a chosen period
• Wager limits to cap total stakes placed
• Cooling-off periods from 1 week to 6 months
• Self-exclusion for 6 months, 9 months, 1 year or indefinitely
• Access to Gambling Therapy support

We require players to be 18 or over to hold an account. Any limit or exclusion request we receive is applied to the account without further delay once confirmed.

How we support players who need help

We built these controls to give players a direct way to pause or scale back their activity before it becomes a problem. Each tool works independently, so a player can set a deposit limit without committing to a full cooling-off period, or request self-exclusion straight away if that is what they need.

Cooling-off and self-exclusion

Our cooling-off option blocks account access for a fixed period between 1 week and 6 months, after which access returns automatically. Self-exclusion is a longer step, available for 6 months, 9 months, 1 year or indefinitely, and we do not reopen an excluded account before the chosen period ends.

We also point players towards Gambling Therapy, an independent support service, for players who want to talk to someone outside our team about their play.

Limit options at a glance

The table below sets out the self-control periods we offer, so a player can match the option to how much time they feel they need.

Tool	Duration or scope
Deposit limit	Daily, weekly or monthly
Loss limit	Set period chosen by the player
Wager limit	Set period chosen by the player
Cooling-off	1 week to 6 months
Self-exclusion	6 months, 9 months, 1 year or indefinitely

Shorter tools like deposit and loss limits suit day-to-day budgeting, while cooling-off and self-exclusion suit a longer break from the account.

Managing play on your account

We apply these settings at account level, so they cover every game and promotion available through our casino section, including slots, live tables and jackpot titles. A player who sets a loss limit or a wager limit is restricted from exceeding it regardless of which game they are playing.

Before adjusting any limit, we recommend checking the terms attached to active bonuses, since our welcome bonus and other offers carry their own wagering conditions that continue to apply during a cooling-off period if the bonus is still active.

We treat requests for cooling-off or self-exclusion as final for the period chosen, and we do not offer an early reversal once a self-exclusion request is confirmed.